The Idella Mesh Diamante Dress - View for more colours - PRE ORDER

Dispatch will take up to 14 working days, however during busy periods this can take longer. You can cancel your order at any time up to the items dispatch.

• Polyester & Rhinestone 
• Cold hand wash
• Model wears: Small
• Unlined 
• Stretch Diamante Fabric 

Please note this is for reference only.
Please refer to product description for more accurate size guide

How to return

1. Repack your Products.
2. Login to our returns portal https://lemonlunar.co/apps/return_prime. You will need your order number and email/phone number.
3. Select your preferred return option.
4. Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage!
5. Keep an eye on your return tracking. You'll get an email once we receive your returned Product.

RETURNS

It is important to us that you are completely satisfied with your purchase that is why we offer a UK 14 days returns policy in cases which:

-The item does not fit you
-You are not satisfied with the quality
-Or you have simply changed your mind

Provided that:

-The item is unworn and in original condition with all the tags still attached
-The item is not a sale item
-The item is not a bodysuit, swimwear or lingerie (for hygiene reasons).
-The item is returned to us within 14 days from delivery date
-A receipt and proof of purchase is available
-Sale items, swimwear, bodysuits & lingerie are strictly excluded.
-Should our return policy not been honoured, the item will be sent back with charges payable by the customer.

Please note that sale items can only be refunded through a store credit.

Terms & Conditions - Unwanted goods must be returned in a fully resalable condition and any tags must be intact. Extra care must be taken when trying on clothing, please ensure you are not wearing any make up, fragrance or deodorant that may leave a scent or mark. Items must be returned at the customer’s expense. You must obtain proof of postage just in case your order is lost on its way back to us. Failure to do so may result in us not being able to process your return.

We reserve the right to refuse a refund/exchange if goods are not returned in a saleable condition or are damaged.

Please include your invoice with your returned item to enable us to identify you and process your refund /exchange as quickly as possible, if this is not present please write a written note with all your details.

Exchange:

Exchanges are in the form of credit notes, we will email over a credit note code (discount code with the total amount) for you to re order your exchange.

Faulty Items:                                                              

We treat every order with absolute care and pack them with precision and love to make sure they are in a good condition when delivered to you. However, in the unlikely case of an item being delivered as faulty, we will be happy to provide you with a replacement, store credit or full refund provided:

• The item is unworn and in original condition with all the tags still attached.
• Any damages or faults must be reported within 24hrs of delivery.
• All items returned as faulty will be inspected and any item displaying damage deemed to be a result of misuse, accidental damage or fair wear and tear caused by you will not be accepted as faulty. 

Shipping:

Please note all return shipping costs need to be covered by the customer except in cases where the item is confirmed to be faulty by our team.

We reserve the right not to refund you if we have proof of delivery i.e GPS tracking, customers signature or photographic evidence of safe place.

– We reserve the right not to refund you if you’ve lost your postage tracking receipt.

Please email info@lemonlunar.co for any further assistance.

Please get in touch via the contact us page